Free Shipping on orders over $55
Our store policies
Return Shipping & Refunds
Terms and Conditions of Sale
Please read carefully before ordering.
Disclaimer: Nanton Nutraceuticals is not engaged in rendering professional medical or health care services and does not make any medical claims or diagnoses. Please remember this information is not intended as medical advice nor is it intended to replace recommendations of your health practitioner. You are encouraged to make your own health care decisions based upon your research and in partnership with a qualified health care practitioner.
Delivery Time
All orders are shipped via Canada Post, you should allow 3 to 7 days deliver depending on destination.
Orders are processed and shipped on a daily basis, 8:30am - 4:30pm MT Monday - Friday, excluding holidays.
The "Hold for Pickup Option" product will be held at Nanton Nutraceuticals location (1920 - 23 St, Nanton, Alberta Canada) for a period of 30 days. Any product not picked up in this time frame will be forfeited.
There is no time recommendation on international shipments.
Policy for Returns, Refunds, and Replacement Orders:
For returns and refunds please contact us to obtain a return authorization number:
1 (866) 646-2284 - EXT. 107 or solutions@nantonnutra.com
8:30am - 4:30pm MT Monday - Friday, excluding holidays
Items without a pre-approved return authorization number will not be accepted.
Return/Refunds must be made within 30 days of purchase.
Shipping charges for returned orders will not be refunded.
Refund issued when the item is received and approved.
Orders not delivered due to our error or lost in transit will be re-shipped at no additional charge.
Orders not delivered due to customer error will be re-shipped at the customer's expense.
Policy for International Orders
(Applying to all orders shipped to non-Canadian addresses)
International delivery times are not guaranteed.
Customer is responsible for paying any taxes, duties, or other fees assessed upon importation by the customs agency of the destination country. These fees may be collected for the customs agency by the carrier upon delivery. If the recipient refuses to pay required import taxes/duties, the customs agency may prevent delivery and return or destroy the package.
Shipping fees for orders denied entry by customs or refused by the customer will not be refunded. This includes any fees assessed by the shipping company for the return shipment to Canada. If customs destroys the package due to failure of the recipient to pay required duties or taxes, the value of the product will not be refunded. Likewise, if the cost for return exceeds the value of the product, the package will be abandoned and the value of the product will not be refunded. Any inquiries may be addressed to:
Nanton Nutraceuticals Inc.
Box 1041, Nanton, Alberta, Canada T0L 1R0
Please include your name, e-mail address, order number, a copy of your paper invoice or a printed copy of your e-mail receipt.
The "Hold for Pickup" location:
Nanton Nutraceuticals Inc.
1920 - 23 St., Nanton, Alberta, Canada T0L 1R0
Business hours:
8:30am - 4:30pm MT Monday - Friday, excluding holidays
By placing an order, you understand and agree to these Terms and Conditions of Sale.
These Terms and Conditions were last modified on January 2nd, 2016.
Privacy Policy
What information do we collect?
- We collect information from you when you subscribe to our newsletter or fill out a form.
- When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, home address, shipping address, phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience. Your information helps us to better respond to your individual needs.
- To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions.
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website
Your Consent
By using our site, you consent to our online privacy policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Nanton Nutraceuticals
P.O.BOX 1041
Nanton, Alberta
T0L 1R0 Canada
1-866-646-2284
8:30am - 4:30pm MT Monday - Friday, excluding holidays
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on January 2nd, 2016.
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